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Systems Control: Part Two

A systems checklist goes a long way towards keeping you on track and identify any areas that might need some more attention from you to keep your business running at its best.

I’d like to give you an overview of the checklist that I use.

This checklist gets you to critically look at systems and see if they’re working, need improvement, aren’t being addressed, or don’t apply to you.

Initial systems cover the basic elements that need to be in order. General office systems look at your communication. Customer service systems cover returns and complaints.

These are your day to day systems.

The next areas to look at are marketing, manufacturing and inventory, product development systems and sales.

Marketing system control will ensure that you’re reaching as many of your target market as possible.

Manufacturing, Inventory, and product development keep you on track with offering what your customers want at a price that is appropriate for all of you.

Your sales system encompasses everything from quotes, to sales stats, to complaints.

Having strong systems in place in these areas means that you stay in control these elements that are crucial to your business running smoothly. 

If you’re selling a product, stock control systems are crucial. You’ll run into bottlenecks any time orders exceed available stock.

Your order processing and tracking systems will make sure that customers receive their orders in a timely fashion.

Keeping these elements under control ensures that your customer delivery window is as small as possible, which will help to minimise complaints.

Another element of this is Data analysis and recording systems. Keeping track of things like sales stats, cash flow, and service delivery will help you maintain control of stock levels and keep you on track.

Your system for people and education is crucial. Monitoring your team helps your business to run smoothly. Being able to identify strong or weak links and adjust your team accordingly can make a huge difference over time.

Your compliance systems cover data management, taxes, and other legal requirements that you need to follow. General accounting systems encompass your budget, cash flow, files and backups. 

Strong systems and documentation here are essential to not run into trouble down the track.

Systems allow you to stay in control and deal with issues before they become unmanageable.

Strong systems make strong businesses.

You’re human. You’ll miss things if you try to memorise everything going on with your business.

Systems let you jump between tasks and not leave anything behind. Every step has been clearly documented and you’re aware of exactly what’s next. This goes for your team as well.

If someone’s sick, their job can be done by someone else and your customers don’t get left behind.

Success with systems always comes back to the person running the system. That’s you.

A checklist is a great way to audit your systems and make sure your business is running optimally.

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